Question 1

How do I discover restaurants and place an order on Cravme?

Accepted Answer

You can discover local kitchens on Cravme or order directly from any restaurant's official Cravme-powered website. Select Delivery or Takeaway, choose your dishes with custom dietary preferences, and checkout securely.

Question 2

How does real-time live order tracking work?

Accepted Answer

Your order status is tracked live across 4 milestones: Placed (sent to kitchen), Confirmed (kitchen accepted), Preparing (food cooking), and Delivered (handed to you). You also receive live SMS and WhatsApp notifications with driver ETA.

Question 3

How do I filter for purely vegetarian or vegan food?

Accepted Answer

Toggle the Pure Veg switch on the discovery toolbar to filter for 100% vegetarian restaurants. You can also view clear dietary tags (Pure Veg, Contains Egg, Gluten-Free) on individual dish items.

Question 4

How does Table QR contactless ordering work at partner restaurants?

Accepted Answer

Guests scan the unique QR code on their table with their phone camera to browse the high-resolution digital menu, customize items, and send orders directly to the kitchen without waiting for staff. No app download is required.

Question 5

When and how are refunds processed for cancelled orders?

Accepted Answer

Approved refunds for UPI, Net Banking, or Cards are processed automatically. UPI refunds reflect within 2 to 24 hours, while debit and credit card refunds take 3 to 5 business days depending on your bank.

Question 6

What payment methods are supported on Cravme?

Accepted Answer

Cravme supports all major Indian digital payment modes: UPI (Google Pay, PhonePe, Paytm, BHIM), Credit and Debit Cards (Visa, MasterCard, RuPay, Amex), Net Banking across 50+ banks, and Cash on Delivery (COD) where enabled.

Question 7

How do I book a table in advance at a restaurant?

Accepted Answer

Open the restaurant page, select Book Table, choose your desired date, time slot, guest count, and seating preference (window seat, quiet booth). The restaurant reviews and confirms your reservation.

Question 8

I want to partner my restaurant with Cravme

Accepted Answer

Partnering with Cravme gives your restaurant commission-free direct ordering, table QR menus, POS integration, and merchant analytics. You can register at biz.cravme.com with your FSSAI certificate, bank details, and menu.

Question 9

What is the onboarding fee and commission model?

Accepted Answer

Unlike traditional food aggregators that charge 20% to 35% commission on every order, Cravme offers straightforward subscription plans with 0% commission on direct orders placed on your restaurant website and table QR menus.

Question 10

What is Cravme Sites for restaurants?

Accepted Answer

Cravme Sites gives restaurants an ultra-fast, mobile-friendly direct ordering website with custom domain support (e.g., yourrestaurant.com or yourbrand.cravme.in), custom styling, table reservations, catering requests, and Google SEO indexing.

Question 11

What is Cravme Reach for WhatsApp marketing?

Accepted Answer

Cravme Reach is our built-in customer engagement suite enabling restaurants to send automated WhatsApp order updates, run broadcast promotional campaigns, and manage two-way customer chat conversations.

Question 12

How do I contact Cravme Customer & Merchant Support?

Accepted Answer

You can reach our dedicated support desk at hello@cravme.com, visit biz.cravme.com for merchant onboarding, or browse our documentation at docs.cravme.com.

Frequently Asked Questions

Food Ordering & Delivery

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